This Refund and Cancellation Policy governs all transactions made through the Razorpay Payment Gateway for online courses and services offered by Violet InfoSystems Pvt. Ltd. ("VIPL").
Please read this policy carefully before making any purchase. By completing a transaction, you agree to be bound by the terms outlined below.
Important Notice
All course purchases are final and non-cancellable once access is granted. Refunds are only considered in exceptional circumstances as described in Section 2 below. Please review the course details before purchasing.
Cancellation Policy
All course purchases are final. No cancellation requests will be accepted once a course has been purchased and access to the course content has been granted. By completing the purchase, you acknowledge and agree that your order is non-cancellable. We encourage you to review the course details, syllabus, and any available previews before making a purchase decision.
Refund Policy
Refunds will only be issued under the following exceptional circumstances:
- Duplicate payment - the same transaction was charged more than once due to a technical error.
- Payment was deducted but course access was never granted within 24 hours of the transaction.
- A technical fault on our platform prevented you from accessing the purchased content entirely.
In all such valid cases, users must report the issue within 5 days of the transaction by writing to support@violetinfo.com along with the payment receipt or transaction ID.
Refund Process
Submit your request
Email support@violetinfo.com within 5 days of the transaction, including your payment receipt or transaction ID and a brief description of the issue.
Review & verification
Our team will review your request within 3 business days and verify the reported issue against our payment and access logs.
Approval decision
You will be notified via email of the outcome. Approved refunds will be processed within 5–7 business days.
Credit to source
Approved refund amounts will be credited back to the original payment method used at the time of purchase through the Razorpay Payment Gateway.
Non-Refundable Situations
- Change of mind after purchase.
- Course has been partially or fully accessed.
- Failure to read the course description or requirements before purchase.
- Technical issues arising from the user's own device, internet connection, or software.
- Requests submitted after the 5-day reporting window has elapsed.
Payment Gateway: Razorpay
All transactions on our platform are processed securely through Razorpay Payment Gateway. VIPL does not store your card details or banking credentials. Razorpay is PCI DSS Level 1 certified, ensuring your payment information is handled with the highest standards of security. Any refunds initiated by VIPL are subject to Razorpay's processing timelines and your bank's settlement cycles.
Dispute Resolution
If you have a concern regarding a payment that is not resolved through our standard support process, you may raise a dispute directly with your bank or card issuer. However, we encourage you to contact us first at support@violetinfo.com so we can resolve the matter promptly. Chargeback requests initiated without prior contact may result in the suspension of your account.
Policy Changes
VIPL reserves the right to amend this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modification constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed of any updates.
Contact for Disputes
For any payment-related concerns or disputes, please reach out to our support team. We aim to respond to all queries within 1–2 business days.
Payment Support
Reach out within 5 days of your transaction for any payment concerns